Refund Policy

Each of Westzone Solution’s managed shared and reseller servers carry a 15 day unconditional money back guarantee on them. If you are not completely satisfied with our services within the first 15 days of your service, you will be given a full refund of the contract amount. Remember, this is only for monthly shared or reseller packages and does not apply to dedicated servers, administrative fees, install fees for custom software, SSL, Websites or domain name purchases.

Service Cancellation

Customers (Has to be new customer) may cancel at any time via a cancellation form. Westzone Solution gives you an unconditional 7 day (within first 7 day) money back guarantee on managed shared hosting, and reseller solutions for any customer who paid the first invoice with a credit card or with PayPal.

Westzone Solution reserves the right to cancel, suspend, or otherwise restrict access to the account at any time with or without notice. Any abuse of our staff in any medium or format will result in the suspension or termination of your services.

Payment

You agree to supply appropriate payment for the services received from Westzone Solution, in advance of the time period during which such services are provided. You agree that until and unless you notify Westzone Solution of your desire to cancel any or all services received, those services will be billed on a recurring basis. This includes when accounts are suspended. When an account’s invoices are paid outside of the 7 day grace period, invoices will not be automatically generated. However, after the customer notifies Westzone Solution of his or intent to resume service, invoices will be manually generated and payment expected for the time the account was suspended.

Cancellations must be done in writing via the cancellation form provided. Once we receive your cancellation and have confirmed all necessary information with you via e-mail, we will inform you in writing (typically email) that your account has been canceled. Your cancellation confirmation will contain a ticket/tracking number in the subject for your reference, and for verification purposes. You should immediately receive an automatic “Your request has been received…” email with a tracking number. We will confirm your request (and process your cancellation) shortly thereafter. We require that cancellations of service are done through the online form to (a) confirm your identity, (b) confirm in writing you are prepared for all files/emails to be removed, and (c) document the request. This process reduces the likelihood of mistakes, fraudulent/malicious requests, and ensures you are aware that the files, emails, and account may be removed immediately after a cancellation request is processed. We are NOT responsible for any ongoing subscriptions from Paypal or any other funding source that make payments to Westzone Solution unless you had provided us with the above information.

As a client of Westzone Solution, it is your responsibility to ensure that your payment information is up to date, and that all invoices are paid on time. You agree that until and unless you notify Westzone Solution of your desire to cancel any or all services received (by the proper means listed in the appropriate section of the Terms of Service), those services will be billed on a recurring basis, unless otherwise stated in writing by Westzone Solution. Westzone Solution reserves the right to bill your credit card or billing information on file with us. Westzone Solution provides a 7 day grace period from the time the invoice is generated and when it must be paid. Any invoice that is outstanding for 10 days and not paid could result in a $10 late fee and/or an account suspension until account balance has been paid in full. The $10 late fee is applied in addition to whatever else is owed to Westzone Solution for services rendered. Access to the account will not be restored until payment has been received.

It is the customer’s responsibility to notify our sales team via email at info@westzonesolution.com after paying for a domain renewal and to ensure the email is received and acted upon. Domain renewal notices and invoices are provided as a courtesy reminder and Westzone Solution cannot be held responsible for failure to renew a domain or failure to notify a customer about a domain’s renewal.

Invoices that have been paid more than once with multiple Paypal Subscriptions can only be added as credit towards the account and cannot be refunded via Paypal. If you require assistance with this provision, please contact info@westzonesolution.com. Westzone Solution reserves the right to change the monthly payment amount and any other charges at anytime.

The following methods of payments are non-refundable, and refunds will be posted as credit to the hosting account:

  • Bank Wire Transfers / Western Union Payments / Checks / Money orders.
  • There are no refunds on dedicated servers, administrative fees, install fees for custom software, or domain name purchases. Refund requests for shared and reseller accounts after the initial 7 days will be refunded on a prorated basis of any unused time.
  • Only first-time accounts are eligible for a refund. For example, if you’ve had an account with us before, canceled and signed up again, you will not be eligible for a refund or if you have opened a second account with us.
  • Violations of the Terms of Service will waive the refund policy.

Westzone Solution will not activate new orders or activate new packages for customers who have an outstanding balance with Westzone Solution. For a new order to be setup or a new package to be activated, you must have a balance of $0.00, unless otherwise stated by Westzone Solution in writing.